PAIA Manual
Last Updated: 8 April 2026
1. Introduction and Purpose
This manual is published in compliance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by the Protection of Personal Information Act 4 of 2013 (POPIA).
The purpose of this manual is to inform the public of the records held by Tapnet Solutions (Pty) Ltd and to describe the procedure for requesting access to such records. This manual applies to tapnet.co.za and all other websites, applications, and digital services operated by Tapnet Solutions (Pty) Ltd.
Tapnet Solutions (Pty) Ltd (Registration No. 2023/135522/07) is a private company registered in the Republic of South Africa. The company is committed to transparency and the lawful processing of personal information in accordance with PAIA and POPIA.
2. Contact Details of Information Officer
In terms of Section 51(1)(a) of PAIA, the following are the contact details of the head of the private body and designated Information Officer, registered with the Information Regulator:
Information Officer: Wynand de Beer
- Company: Tapnet Solutions (Pty) Ltd
- Registration No: 2023/135522/07
- Email: wynand@tapnet.co.za
- Phone: 079 174 8357
- Address: 594 Bombani Street, Elarduspark, Gauteng, 0181, South Africa
3. Guide of the Information Regulator
In terms of Section 51(1)(b) of PAIA, a reference is made to the guide compiled by the Information Regulator in terms of Section 10 of PAIA. This guide contains information on how to exercise your constitutional right of access to information, as well as your rights under POPIA.
The guide is available from the Information Regulator:
South African Information Regulator:
- Email: enquiries@inforegulator.org.za
- Website: https://inforegulator.org.za
- Complaints: complaints.IR@justice.gov.za
4. Records Available Without a Request
In terms of Section 51(1)(c) of PAIA, the following records are freely available on our website and may be accessed without submitting a formal PAIA request:
- Privacy Policy
- Terms of Service
- Data Protection Policy
- Data Retention Policy
- Security Policy
- Breach Response Plan
- Operator Agreements
- Website content, including blog posts, case studies, and service descriptions
- Pricing information
5. Records Available Under Other Legislation
In terms of Section 51(1)(d) of PAIA, certain records held by Tapnet Solutions (Pty) Ltd are available in terms of the following legislation. Requests for such records should be directed to the relevant authority or the Information Officer:
| Legislation | Records |
|---|---|
| Companies Act 71 of 2008 | Company registration certificate, memorandum of incorporation, annual returns, register of directors |
| Tax Administration Act 28 of 2011 | Tax returns, tax clearance certificates, VAT records |
| Value-Added Tax Act 89 of 1991 | VAT invoices, VAT registration certificate |
| Income Tax Act 58 of 1962 | Income tax returns, IRP5 certificates, financial statements |
| Basic Conditions of Employment Act 75 of 1997 | Employment contracts, leave records, working hours records (where applicable) |
| Electronic Communications and Transactions Act 25 of 2002 | Website terms of use, electronic transaction records |
| Protection of Personal Information Act 4 of 2013 | Privacy policy, data protection policy, consent records, data subject access request records |
| Consumer Protection Act 68 of 2008 | Service agreements, pricing records, complaints records |
Access to records under the above legislation may be subject to specific conditions, fees, or exemptions as prescribed by the relevant Act. This list is not exhaustive and may be updated as legislation changes.
6. Categories of Records Held
In terms of Section 51(1)(e) of PAIA, the following categories of records are held by Tapnet Solutions (Pty) Ltd. Note that the inclusion of a category does not imply that access to any specific record will be granted; each request will be assessed on its merits in accordance with PAIA.
| Category | Examples of Records |
|---|---|
| Company Records | Registration documents, founding documents, minutes, shareholder agreements |
| Financial Records | Invoices, statements, tax records, banking records |
| Client Records | Service agreements, contact information, project records, correspondence |
| Employee / Contractor Records | Contracts, payroll records, performance records |
| IT and Operational Records | System logs, security records, backups, source code |
| Website Data | Contact form submissions, booking requests, quote requests, analytics data, chatbot logs |
| POPIA Records | Consent records, data subject requests, breach records |
7. How to Request Access to Records
The following procedure must be followed when requesting access to records held by Tapnet Solutions (Pty) Ltd:
7.1 Prescribed Form
A requestor must complete Form 2, the prescribed form under the PAIA Regulations. This form is available from the Information Regulator website.
7.2 Submission
The completed Form 2 must be submitted to the Information Officer via:
- Email: wynand@tapnet.co.za
- Post: 594 Bombani Street, Elarduspark, Gauteng, 0181, South Africa
7.3 Required Information
The request must include:
- Full name and contact details of the requestor
- A clear description of the record(s) requested
- The preferred form of access (e.g. inspection, copy, electronic copy)
- Proof of identity (e.g. copy of ID document)
- If requesting on behalf of another person, proof of authorisation
7.4 Fees
A prescribed request fee and, where applicable, an access fee may be required as published in the Government Gazette. These fees are payable before access is granted.
7.5 Response Time
The Information Officer will respond to the request within 30 days of receipt.
8. Grounds for Refusal
The Information Officer may refuse access to records on grounds permitted by PAIA, including but not limited to:
- Section 63: Mandatory protection of the privacy of a third party who is a natural person
- Section 64: Mandatory protection of the commercial information of a third party
- Section 65: Mandatory protection of certain confidential information and the protection of certain other confidential information of a third party
- Sections 66 to 70: Mandatory protection of safety of individuals and property, records privileged from production in legal proceedings, commercial activities of the private body, research information, and operations of public bodies
The decision to grant or refuse access will be made on a case-by-case basis in accordance with the provisions of PAIA. Where access is refused, the requestor will be informed of the reasons and the remedies available.
9. Fees
Fees for access to records are prescribed by the Minister in the Government Gazette and include:
- Request fee: A non-refundable fee payable by all requestors (other than personal requestors)
- Access fee: A fee payable for the reproduction, search, preparation, and postal costs associated with providing access
The current fee schedule is available from the Information Regulator. Fees are payable before access is granted.
10. Remedies
If a requestor is dissatisfied with the decision of the Information Officer, the following remedies are available:
- Complaint to the Information Regulator: A complaint may be submitted to the Information Regulator at complaints.IR@justice.gov.za
- Application to court: An application may be made to a court of competent jurisdiction within 180 days of notification of the decision, or within 180 days of the decision of the Information Regulator on a complaint
Note: As Tapnet Solutions (Pty) Ltd is a private body, the internal appeal procedure under Sections 74–77 of PAIA does not apply. Requestors may lodge a complaint directly with the Information Regulator or apply to court.
11. POPIA Cross-Reference
Tapnet Solutions (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). For further information, please refer to:
- Privacy Policy — details on how personal information is collected, used, and disclosed
- Data Protection Policy — measures in place to protect personal information
Data subjects may exercise their rights under POPIA (including the right to access, correct, or delete personal information) by contacting the Information Officer at wynand@tapnet.co.za.
12. Availability of This Manual
This PAIA Manual is available:
- On the Tapnet Solutions website at /paia
- By request from the Information Officer via email at wynand@tapnet.co.za
- For inspection during office hours at the company's registered address: 594 Bombani Street, Elarduspark, Gauteng, 0181, South Africa
Questions about this policy? Contact our Information Officer: