South Africa's Operations Automation Platform

Automate Your Logistics OperationsFrom Dispatch to Cash Collection

Connect dispatch, delivery capture, invoicing, and customer communication into one automated workflow. Built for South African logistics and distribution businesses.

Built for:
Logistics teamsDistribution & FMCGCouriers & 3PLField service ops
<5 min: POD to invoice40%+: cash flow boostPOPIA: compliant
Book DiagnosticSee Platform Demo
From R15K setupR5K/moCancel anytime
The Cost of Manual Operations

Logistics Companies Lose Money
On Manual Admin Work

You capture PODs in the field. Then someone manually types them into invoices. Customers wait days for documentation. Your cash flow suffers. Admin staff spend entire days on data entry instead of exception handling.

This isn't a people problem. Your team is capable. The problem is disconnected systems forcing manual handoffs between dispatch, delivery, invoicing, and customer communication.

0hrs

Lost monthly per driver

On paperwork, calls, and admin coordination

0 days

Average invoice delay

From delivery completion to billing

R0K

Monthly cost (10 drivers)

Wasted time at R250/hour billing rate

0%

Exception rate

Deliveries requiring manual intervention

Recognize these daily frustrations?

Driver completes delivery with POD photo at 2pm. Office only finds out at 5pm when they check WhatsApp. Invoice created next morning. Client billed 3 days later.

Customer calls asking for delivery confirmation. You check the fleet system, driver WhatsApp, email, and dispatch sheet to piece together what happened.

Monthly reconciliation takes 2 full days. Matching PODs to invoices to payments. Hunting down missing documentation. Resolving discrepancies manually.

Exception handling eats half your ops team's time. Every non-standard delivery, pricing dispute, or documentation issue requires manual coordination across 4 systems.

Manual Operations
Fleet System
Dispatch only, no POD capture
WhatsApp
PODs scattered across chats
Spreadsheets
Manual delivery tracking
Accounting
Invoices typed from paperwork
Email/Calls
Customer updates done manually
Filing Cabinet
Physical POD storage chaos

6+ disconnected systems. Days of delay. Constant firefighting.

Automated Operations
POD auto-captured
Invoice auto-generated
Customer auto-notified
Accounts auto-updated

One workflow. Connected end-to-end. Invoice within minutes of delivery.

Automation isn't complicated.

Connect dispatch to POD capture to invoicing to customer notification to accounting. One delivery triggers the entire chain automatically. We start with POD-to-invoice, prove the ROI in 30 days, then expand from there.

What We Automate

Proven Workflows for
Logistics & Operations

We specialize in logistics automation—POD capture, dispatch coordination, invoicing, and customer updates. We also automate operations workflows across industries including field services, BPO, financial services, and manufacturing.

Starting point: Most logistics clients begin with POD-to-invoice automation, see ROI within 30 days, then expand to dispatch, exceptions, and reconciliation.

Logistics Focus

POD to Invoice Automation

Problem:

Drivers complete deliveries but invoicing happens days later. Manual data entry from POD photos into accounting. Cash flow delayed by admin backlog.

Solution:

Driver captures POD → invoice auto-generated with delivery data → sent to client → accounting updated. From delivery completion to billing in under 10 minutes.

Workflow
POD → Invoice → Client → Accounting
Time Saved
20+ hrs/week
Common In
LogisticsDistributionCourier services
Logistics Focus

Dispatch & Fleet Coordination

Problem:

Jobs assigned via WhatsApp and calls. Drivers don't confirm receipt. Updates scattered. No visibility until someone calls to ask for status.

Solution:

Job created → auto-assigned with route & client details → driver confirms → real-time status updates → completion triggers next workflow step.

Workflow
Dispatch → Assign → Track → Complete
Time Saved
12-18 hrs/week
Common In
LogisticsField servicesInstallation
Logistics Focus

Customer Delivery Updates

Problem:

Clients call asking 'where's my delivery?' Your team checks multiple systems, WhatsApp drivers, then calls back. Wastes everyone's time.

Solution:

Delivery dispatched → client gets automated ETA → driver en route notification → delivery completed → POD sent via WhatsApp. Zero manual updates.

Workflow
Dispatch → ETA → Updates → POD
Time Saved
8-12 hrs/week
Common In
LogisticsE-commerce fulfillmentB2B distribution

Exception & Returns Handling

Problem:

Failed deliveries, wrong addresses, damaged goods—all require manual coordination. Lost packages, endless calls, frustrated customers.

Solution:

Exception detected → workflow triggered → customer notified → resolution options sent → redelivery/return scheduled automatically. Track every exception to resolution.

Workflow
Exception → Notify → Options → Resolve
Time Saved
10-15 hrs/week
Common In
LogisticsE-commerceDistribution

Lead Capture & Assignment

Problem:

Website enquiries sit in email. By the time someone adds them to CRM and assigns to sales, the lead has moved to your competitor.

Solution:

Form submitted → instantly in CRM → auto-assigned by territory/product → WhatsApp alert to rep → follow-up scheduled. Respond in under 5 minutes.

Workflow
Form → CRM → Assign → Alert
Time Saved
8-12 hrs/week
Common In
Real estateCar dealershipsB2B services

Job Completion & Invoicing

Problem:

Field technician finishes job. Office doesn't know. Client asks for invoice. Someone manually creates it days later from WhatsApp photos and notes.

Solution:

Job marked complete → photos auto-filed → client notified → invoice generated with job details → accounting updated. Same day billing.

Workflow
Complete → Photos → Invoice → Notify
Time Saved
10-15 hrs/week
Common In
Security installationHVACElectricalPlumbing

Appointment Scheduling & Reminders

Problem:

Booking appointments takes calls back and forth. No-shows cost you time and money. Rescheduling is manual chaos.

Solution:

Client books online → calendar syncs → instant confirmation → 24hr & 1hr reminders → reschedule link included. No-shows drop 60%+.

Workflow
Book → Confirm → Remind → Attend
Time Saved
6-10 hrs/week
Common In
Medical practicesBeauty salonsProfessional services

Operations Dashboard

Problem:

Start your day checking fleet system, accounting, WhatsApp, CRM, spreadsheets. By 10am you finally know what's happening. But priorities changed at 9am.

Solution:

One dashboard: today's jobs, pending invoices, exceptions, overdue payments, driver status. Real-time. Check in 30 seconds, act immediately.

Workflow
All Systems → Unified Dashboard
Time Saved
5-10 hrs/week
Common In
LogisticsField servicesOperations teams

Monthly Reconciliation

Problem:

End of month = 2 days matching PODs to invoices to payments. Hunting missing docs. Excel gymnastics. Errors everywhere.

Solution:

Every delivery auto-logged with POD, invoice, payment status. One-click reconciliation report. Discrepancies flagged automatically. Done in 2 hours.

Workflow
Delivery Data → Auto-Match → Report
Time Saved
14-16 hrs/month
Common In
LogisticsDistributionFinancial services

Logistics average: 15-25 hours saved per week across dispatch, POD capture, invoicing, and customer communication.

First automation typically pays for itself within 30 days through faster billing and reduced admin overhead.

Request POD-to-Cash Pilot Pricing
How We Deliver Fast

Pre-Built Platform.
Configured for You.

Why can we deliver in 7–14 days instead of 6 months? Because we're not building from scratch.

Tapnet Core is our automation engine—already built, tested, and running production workflows for dozens of clients. We configure it for your business logic, not code it from zero.

Think of it like this: building custom software is like building a house from raw materials. Using Tapnet Core is like renovating an existing building to fit your needs. Same outcome, fraction of the time and cost.

7–14 day deployments
Platform exists. We configure workflows for your specific needs, not build from nothing.
Affordable pricing
Shared platform keeps costs down. You get enterprise-grade automation without enterprise budgets.
Proven reliability
Already running hundreds of production workflows. Stability from day one, not months of debugging.
Fully managed
We handle hosting, security, updates, monitoring. Your team uses it; we maintain it.

How this compares:

Custom development: 12+ weeks, R200K+ to start, ongoing maintenance headaches
DIY no-code: Breaks at scale, zero support when things fail, constant tinkering
Tapnet: 7–14 days, from R15K, fully managed and supported
Tapnet Core

The automation engine powering your workflows

Workflow orchestration
Multi-system integrations
Data transformation
WhatsApp/SMS/Email
Custom dashboards
Error handling & alerts
Audit logs
POPIA compliance

Running production workflows with thousands of daily automations

Service Model

You get: Custom workflows, management interface, ongoing support and changes.
We handle: Platform, hosting, security, updates, monitoring.
You own your data. Export anytime. Cancel with 30 days notice.

Pricing & Packages

Start With POD-to-Cash.
Scale as Results Prove Out.

Most logistics clients start with the POD-to-Cash Pilot to automate one high-impact workflow, see measurable ROI within 30 days, then expand to full operations automation. No long-term contracts—month-to-month pricing, cancel anytime.

Service model: You own your data (export anytime). Cancel with 30 days' notice. No termination fees. We handle platform, hosting, security, and ongoing support.

Most Start Here

POD-to-Cash Pilot

Prove ROI on logistics automation first.

Setup
R15,000
Monthly
R5,000/mo
Live in 7–14 days
Ideal for:

You want to automate POD capture to invoicing, see measurable cash flow improvement, then decide on expanding.

Includes:
  • POD capture to invoice generation workflow
  • WhatsApp/SMS customer notifications
  • Accounting system integration
  • Simple dashboard for ops team
  • Hosting, monitoring, security included
  • Monthly support & workflow adjustments
Book Logistics Automation Diagnostic

Logistics Ops Bundle

Full logistics automation suite.

Setup
R45K–R90K
Monthly
R12K–R20K/mo
3–6 weeks
Ideal for:

You've proven automation value and want POD, dispatch, exceptions, customer updates, and reconciliation working together.

Includes:
  • POD-to-invoice + dispatch + exceptions
  • Fleet & driver coordination automation
  • Customer delivery updates & ETA
  • Unified operations dashboard
  • Advanced integrations (fleet, accounting, CRM)
  • Priority support & quarterly optimization
Book Logistics Automation Diagnostic

Operations Platform

End-to-end operational automation.

Setup
R150K–R350K
Monthly
R25K–R50K/mo
8–12 weeks
Ideal for:

You need complete automation across logistics, customer service, finance, and field operations with custom business rules.

Includes:
  • Complete operations automation suite
  • Custom approval workflows & exceptions
  • Multi-department integration
  • Role-based access & permissions
  • Advanced reporting & analytics
  • Dedicated support + strategic reviews
Book Logistics Automation Diagnostic

Compared to Alternatives

Hiring in-house developers

R60K–R120K/month per developer. 6+ months to first value. You manage hiring, retention, infrastructure, and ongoing maintenance.

DIY no-code tools (Zapier/Make)

Brittle at scale. Zero support when things break. Your team becomes part-time automation engineers. Hidden costs in subscriptions and troubleshooting time.

Off-the-shelf logistics SaaS

Forces your workflow into their templates. Limited customization. Doesn't integrate with your existing systems. Death by a thousand subscriptions.

Tapnet

7–14 days to first value. Built to YOUR workflows. Fully managed platform. Month-to-month pricing. Expert support included.

How the Service Model Works

What you get

Custom workflows, management interface, platform access, hosting, monitoring, ongoing changes and priority support.

What you own

Your data—export anytime. Process documentation and workflow designs. No lock-in.

What we retain

Platform and source code. This shared model keeps costs affordable for everyone.

No lock-in: Cancel anytime with 30 days' notice. No termination fees. We help you export all data cleanly if you leave.

How It Works

From Diagnostic to Live
In 7–14 Days

Simple 4-stage process for Automation Sprint packages. Larger builds follow a similar structure over longer timelines.

For Operations Suite and Full Platform builds: We follow an 8–12 week engagement model with structured discovery, design, development, and deployment phases. These include bi-weekly progress reviews and formal testing cycles.

Our Approach

Why Work With Us

We bring enterprise-grade thinking to SMBs, without the bureaucracy and cost overhead that usually comes with large consulting firms.

01

We understand operations, not just code

We've managed operations teams and understand P&L constraints, compliance requirements, and business risk. We build what actually helps your business, not what looks impressive on a demo.

02

Technical depth with business fluency

Senior engineers who communicate in outcomes, not jargon. We optimize for measurable business results—hours saved, leads captured, errors eliminated—not technical sophistication for its own sake.

03

Systematic execution

Established patterns, comprehensive testing, clear timelines. We ship reliably because we've done this many times before. Speed comes from methodology, not shortcuts.

04

Honest assessments

If a simple spreadsheet solves your problem better than automation, we'll tell you. We'd rather you spend money where it actually helps. No vendor lock-in, transparent pricing, honest recommendations.

Technical execution meets operational understanding

Most firms offer either strong technical capability with limited business context, or business acumen without technical depth. We deliver both—understanding your P&L, talking business outcomes, and keeping things practical.

Security & Standards

Enterprise Security
SMB Pricing

We build to the same standards as large enterprises—without the cost overhead

99.9%
Uptime target
24/7
Monitoring
POPIA
Compliant
Daily
Backups

Data Security

  • Encrypted in transit and at rest
  • Regular automated backups
  • You own your data—export anytime

Operational Reliability

  • 24/7 platform monitoring
  • Automated health checks & alerts
  • Error queuing & recovery systems

Built for businesses operating in South Africa. We design systems with POPIA compliance in mind, maintaining enterprise-grade security standards without enterprise-grade invoices.

Ready to Start

Book a Free
Logistics Automation Diagnostic

30 minutes. We map one manual workflow (POD-to-invoice, dispatch coordination, or customer updates), identify automation opportunities, estimate time saved and cash flow improvement, then give you a clear timeline and price.

Goal: Your first automation pays for itself within 30 days through faster billing.

What Happens on the Call

1
Map one workflow
Walk us through POD-to-invoice or dispatch coordination
2
Identify opportunities
We show you what's automatable and estimate hours saved
3
Calculate ROI
Time saved + cash flow improvement vs. automation cost
4
Get timeline & price
Clear estimate and next steps—decided on the call
Honest Assessment Guarantee

If automation doesn't make financial sense for your operation right now, we'll tell you—no pressure to move forward. We'd rather you invest where it actually improves cash flow and throughput.

Book Logistics Automation DiagnosticSee Logistics Automation Demo

Common for: Logistics & distribution companies, courier services, field service teams, fleet operators, warehouse operations, delivery businesses—anyone dealing with PODs, dispatch coordination, invoicing delays, or manual reconciliation.

No obligation
Honest assessment
Clear next steps in 30 minutes